Frequently Asked Questions

Everything you need to know about protecting your home from unwanted pests.

What is the standard shipping time for pest control supplies?

Most orders are processed within 24 hours. Depending on your location, you can expect your rodent control products to arrive within 3 to 5 business days.

Are Tomcat products safe to use in homes with pets and children?

Safety is our priority. We offer a variety of child and dog resistant bait stations that are specifically designed to keep the bait out of reach while remaining effective against rodents.

What is your return policy for unused products?

We offer a 30-day return policy for unopened and unused items. If you are not satisfied with your purchase, please contact our support team to initiate a return and refund.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

How do I know which rodent control solution is right for my home?

We provide detailed product guides and a 'Solution Finder' on our website to help you choose between baits, mechanical traps, or glue boards based on the severity of your infestation.